Privacy Policy

Welcome to FreeConnect ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our offline marketing platform and services (collectively, the "Service").

We are committed to protecting your personal data and respecting your privacy rights. Please read this policy carefully to understand our practices regarding your information.

1. Introduction

FreeConnect provides a SaaS platform that enables brands to execute real-world marketing campaigns, including product distribution and audience engagement. This Privacy Policy applies to all users of our platform, including brand clients, campaign managers, and website visitors.

By accessing or using our Service, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

We may collect and process the following categories of information:

2.1 Personal Data

Information that identifies you as an individual, which you voluntarily provide when creating an account, filling out forms, or contacting us:

• Full name
• Email address
• Phone number
• Company name and job title
• Billing and payment information (processed securely by third-party payment providers)
• Any other information you choose to provide in communications with us

2.2 Usage Data

Information automatically collected when you access or use our Service:

• IP address and device information
• Browser type and version
• Pages visited and time spent on pages
• Referring URL and exit pages
• Date and time stamps of visits
• Interaction with platform features

2.3 Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and deliver personalized content. For detailed information, please refer to our Cookies Policy.

You can control cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our Service.

3. How We Use Information

We use the collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve our platform and services.
• Account Management: To create and manage your account, process payments, and communicate with you about your account.
• Campaign Execution: To facilitate offline marketing campaigns, including targeting and distribution logistics.
• Communication: To respond to inquiries, send service-related notifications, and provide customer support.
• Marketing: To send promotional materials about our services (with your consent where required by law).
• Analytics & Improvement: To analyze usage trends, monitor platform performance, and improve user experience.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

4. Data Sharing & Third Parties

We do not sell your personal data. We may share your information with third parties only in the following circumstances:

• Service Providers: Trusted third-party vendors who assist us in operating our platform (e.g., cloud hosting, payment processing, analytics). These providers are contractually obligated to protect your data.
• Campaign Partners: When you engage in a campaign, limited information may be shared with distribution partners solely for campaign execution purposes.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• Legal Requirements: When required by law, court order, or governmental authority, or to protect our rights, property, or safety.
• With Your Consent: We may share your information for other purposes with your explicit consent.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit (TLS/SSL) and at rest
• Regular security assessments and vulnerability testing
• Access controls and authentication mechanisms
• Employee training on data protection and privacy

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. User Rights (GDPR & International)

We respect your rights regarding your personal data. Depending on your jurisdiction (including under GDPR for EEA residents), you may have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Request correction of inaccurate or incomplete data.
• Erasure: Request deletion of your personal data ("right to be forgotten").
• Restriction: Request limitation on how we process your data.
• Portability: Request transfer of your data to another service provider.
• Objection: Object to processing based on legitimate interests or for direct marketing.
• Withdraw Consent: Withdraw previously given consent at any time.

To exercise any of these rights, please contact us at info@freeconnect.io. We will respond to your request within the timeframe required by applicable law. We may need to verify your identity before processing your request.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. The criteria used to determine retention periods include:

• The duration of your account and use of our Service
• Legal obligations to retain data (e.g., tax, accounting, regulatory requirements)
• Pending or potential litigation

When data is no longer needed, we will securely delete or anonymize it.

8. Cookies Policy Reference

Our Service uses cookies and similar technologies. For comprehensive information about the types of cookies we use, their purposes, and how you can manage your preferences, please review our dedicated Cookies Policy.

9. International Data Transfers

FreeConnect operates globally, and your data may be transferred to and processed in countries outside your country of residence. We ensure that appropriate safeguards are in place to protect your data during such transfers, including Standard Contractual Clauses (SCCs) or equivalent mechanisms as required by applicable data protection laws.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. When we make material changes, we will:

• Post the updated policy on this page with a revised "Last updated" date
• Notify registered users via email or through in-platform notifications
• Provide a reasonable notice period before changes take effect

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of the Service after any modifications indicates your acceptance of the updated policy.

11. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: info@freeconnect.io
• Address: FreeConnect, Lahore, Pakistan
• Data Protection Officer: dpo@freeconnect.io

For EEA residents: You also have the right to lodge a complaint with your local supervisory authority if you believe our processing of your data violates applicable data protection laws.