Privacy Policy

Welcome to FreeConnect ("we," "our," or "us"). This Privacy Policy explains how we handle personal information when you visit freeconnect.io, submit an inquiry or campaign brief, communicate with us, or engage us for offline advertising and brand activation services (collectively, the "Services").

We aim to collect only the information reasonably needed to respond to inquiries, plan and deliver campaigns, maintain our website, and meet legal or business obligations.

1. Scope of This Policy

FreeConnect provides campaign planning, product distribution, real-world brand activation, QR-enabled engagement, and campaign measurement services. This policy applies to website visitors, prospective clients, clients, campaign contacts, and other people who communicate with us.

2. Information We Collect

2.1 Information You Provide

Depending on how you interact with us, you may provide:

• Name, email address, phone number, company name, and job title
• Campaign goals, preferred dates, budget range, audience or location requirements, and other brief details
• Messages, attachments, feedback, and other information you choose to send us
• Commercial, invoicing, or payment-related records when you become a client, where applicable

2.2 Website and Technical Data

Our hosting environment and third-party website resources may automatically receive limited technical data such as:

• IP address, browser type, device information, and approximate network location
• Requested pages, date/time, referring page, and basic server log information
• Security or anti-abuse information generated when a form is submitted

2.3 Cookies and Similar Technologies

Our launch website may use an essential session cookie when a form is submitted, for example to help prevent repeated automated submissions. We do not enable advertising pixels or behavioral analytics cookies in this launch package. If non-essential analytics or advertising technologies are enabled later, we will update our disclosures and obtain consent where required by applicable law. See our Cookies Policy.

3. How We Use Information

• Responding to inquiries: To answer questions, arrange calls, and follow up on campaign or demo requests.
• Campaign planning and delivery: To prepare proposals, define audiences and locations, coordinate distribution, and report agreed campaign outcomes.
• Business administration: To prepare quotations, invoices, records, and client communications.
• Website operation and security: To maintain the website, prevent abuse, diagnose technical issues, and improve reliability.
• Marketing communications: To send updates or promotional messages where you requested them or where otherwise permitted by law. You may opt out at any time.
• Legal and compliance purposes: To establish, exercise, or defend legal rights and comply with applicable obligations.

4. How We Share Information

We do not sell personal information. We may share limited information when reasonably necessary with:

• Service providers: Hosting, email, communications, storage, security, and professional service providers that support our operations.
• Campaign partners: Distribution, printing, production, venue, field, or logistics partners where needed to deliver an agreed campaign.
• Professional advisers: Accountants, lawyers, insurers, or other advisers when necessary.
• Authorities or other parties: Where required by law or reasonably necessary to protect rights, safety, property, or prevent fraud.
• Business transfers: In connection with a restructuring, acquisition, financing, or sale of all or part of the business, subject to applicable safeguards.

5. Website Form Storage and Email

Website form submissions are sent to our business contact channel where server mail is available. To reduce the risk of losing a legitimate inquiry if server mail is unavailable, the website can also store the submission in a protected server-side log that is not intended to be publicly accessible. Access to this data should be limited to authorized personnel and the hosting account should be kept secured.

6. Data Security

We use reasonable technical and organizational measures appropriate to the nature of the information we handle. These include HTTPS on the production website, access restrictions, anti-abuse controls for website forms, and limiting collection to information needed for business purposes. No internet transmission or storage method can be guaranteed to be completely secure.

7. Data Retention

We retain information for as long as reasonably necessary for the purpose for which it was collected, including to manage inquiries and client relationships, deliver campaigns, maintain business records, resolve disputes, and satisfy legal, tax, accounting, or regulatory requirements. When information is no longer needed, we may delete or anonymize it.

8. Your Privacy Rights

Depending on where you live and the laws that apply, you may have rights to request access, correction, deletion, restriction, portability, or objection to certain processing, and to withdraw consent where processing is based on consent. These rights are subject to applicable legal conditions and exceptions.

To make a privacy request, email contact@freeconnect.io. We may ask for reasonable information to verify your request.

9. International Processing

Some hosting, email, communications, or other service providers may process data outside Pakistan. Where cross-border safeguards are required by applicable law, we will take reasonable steps to use appropriate contractual or other safeguards.

10. Third-Party Links and Resources

Our website may link to third-party websites or load third-party technical resources such as fonts or icon libraries. Those third parties operate under their own terms and privacy policies. We encourage you to review their notices when appropriate.

11. Children

Our Services are intended for businesses and adults. We do not knowingly seek to collect personal information from children through this website.

12. Changes to This Policy

We may update this policy as our Services, website, or legal obligations change. We will post the revised version on this page and update the date above. Where appropriate, we may also notify affected clients or contacts directly.

13. Contact Us

For privacy questions or requests, contact:

• Email: contact@freeconnect.io
• Operations: FreeConnect, Lahore, Punjab, Pakistan
• Website: freeconnect.io/contact-us