Legal

Terms of Service

Last updated: September 11, 2026 | Effective Date: September 11, 2026

Legally Binding Transparent Fair

Important Notice

These Terms govern your use of the FreeConnect website and our offline advertising and brand activation services. A signed proposal, quotation, statement of work, purchase order, or other written campaign agreement may include additional terms and will control for that specific engagement if there is a conflict.

1. Acceptance of Terms

By accessing freeconnect.io, submitting a campaign brief, requesting a demo, or engaging FreeConnect for services, you agree to these Terms to the extent applicable to your use. If you are acting for a business or organization, you confirm that you are authorized to act on its behalf.

2. Our Services

FreeConnect provides offline advertising and brand activation services that may include:

  • Audience and location planning
  • Product sampling and targeted distribution
  • Event, retail, street, workplace, campus, or other approved activations
  • QR-enabled engagement, lead or redemption mechanics where agreed
  • Creative coordination, field execution, and post-campaign reporting

The exact scope, locations, quantities, timeline, deliverables, and measurement approach for a campaign are defined in the written proposal or campaign scope accepted by the client.

3. Campaign Briefs, Quotes and Changes

  • Website examples, scenarios, calculators, timelines, and pricing guidance are informational and do not constitute a binding quotation or guarantee.
  • A campaign becomes confirmed only when the parties agree the scope and any required payment or deposit conditions in writing.
  • Requests that materially change quantity, geography, production, staffing, timing, or measurement may require a revised quote or schedule.
  • Availability of products, venues, staff, suppliers, or locations may affect the final execution plan.

4. Client Responsibilities

Clients are responsible for providing accurate information and materials required for the campaign and for ensuring that their products, claims, artwork, promotions, and instructions comply with applicable laws and third-party rights. Where relevant, the client must provide required product information, approvals, licenses, safety instructions, or regulatory documentation before execution.

Clients must not ask FreeConnect to distribute illegal, counterfeit, unsafe, prohibited, recalled, or unlawfully marketed products, or to use deceptive or unlawful campaign practices.

5. Fees, Payment and Cancellation

For a normal-scope Lahore campaign, the standard campaign management fee starts from PKR 25,000. This management fee does not automatically include physical products, product procurement, branding/printing, field distribution, staffing, transport, logistics, venue charges, or other third-party costs. Larger, multi-location or multi-day campaigns may require a custom management fee.

  • Final quote formula: Campaign Management + Products/Branding + Distribution/Logistics + Optional Add-ons = Final Campaign Quote.
  • Client-supplied products: Where the client supplies suitable products, product procurement cost is not charged. Any required branding, printing, field distribution or logistics may still be quoted separately.
  • Products / printing / third-party charges: These are normally payable 100% in advance before supplier orders or third-party commitments are placed.
  • Campaign management fee: Unless the written quotation states otherwise, the standard term is 50% at booking and 50% before campaign execution.
  • Large/custom campaigns: Payment milestones may be defined separately in the written quotation or campaign agreement.
  • Quotes: Fees, currency, taxes, payment milestones, scope and quote validity are stated in the applicable written quotation or proposal.
  • Taxes and charges: Applicable taxes, duties, venue charges, courier costs, or third-party costs may be included or separately identified in the agreed scope.
  • Cancellation: Cancellation and refund treatment depends on committed third-party costs and work already performed. Non-recoverable production, printing, procurement, venue, staffing, or logistics costs may not be refundable.
  • Late payment: We may pause uncommitted work where an agreed payment is overdue, subject to the applicable campaign agreement.

6. Intellectual Property and Client Materials

The FreeConnect name, website, original designs, written content, and other proprietary materials belong to FreeConnect or the relevant licensors. Clients retain ownership of trademarks, artwork, product information, and materials they provide.

A client grants FreeConnect a limited permission to use supplied materials only as reasonably necessary to prepare, produce, deliver, document, and report the agreed campaign. Any broader portfolio or publicity use should be separately agreed where appropriate.

7. Prohibited Use of the Website

You must not misuse the website, attempt unauthorized access, introduce malicious code, interfere with availability, scrape personal information unlawfully, submit fraudulent inquiries, impersonate others, or use the website in violation of applicable law.

8. Campaign Results and Estimates

Offline campaign performance can be affected by location, audience, weather, venue access, product appeal, creative quality, timing, offer design, consumer behavior, and other factors outside our control. Unless expressly stated in a signed campaign agreement, estimates, illustrative scenarios, calculator outputs, projected reach, scan rates, conversions, or ROI are not guaranteed results.

We will report agreed metrics using the data sources and methodology specified for the campaign. Some metrics may depend on QR scans, forms, redemption data, partner reports, samples distributed, or client-provided data.

9. Third-Party Suppliers and Events Beyond Control

Campaigns may involve printers, manufacturers, venues, couriers, field staff, technology providers, or other third parties. We are not responsible for delays or failures caused by events beyond our reasonable control, including government restrictions, venue closures, severe weather, transport disruption, utility or internet outages, supplier failure, civil unrest, or similar events. We will use reasonable efforts to communicate material impacts and adjust the plan where practicable.

10. Disclaimer and Limitation of Liability

The website is provided on an "as available" basis. To the maximum extent permitted by applicable law, FreeConnect does not warrant that the website will always be uninterrupted or error-free.

For paid client engagements, liability, remedies, and any specific service warranties may be further defined in the applicable campaign agreement. Nothing in these Terms excludes liability that cannot lawfully be excluded or limited.

11. Indemnity for Client-Supplied Materials and Instructions

To the extent permitted by law, a client is responsible for claims arising from materials, products, claims, instructions, or rights supplied by that client where FreeConnect used them as authorized and the issue was not caused by FreeConnect's independent misconduct or breach.

12. Suspension or Refusal of Work

We may refuse, pause, or stop work that we reasonably believe is unlawful, unsafe, misleading, infringing, inconsistent with an agreed scope, or likely to expose consumers, staff, venues, partners, or FreeConnect to unreasonable risk. Financial consequences of cancellation or suspension will be handled according to committed costs, work performed, and any written campaign agreement.

13. Governing Law and Disputes

Unless a written campaign agreement states otherwise, these Terms are governed by the laws of the Islamic Republic of Pakistan. The parties should first try in good faith to resolve disputes through direct discussion. Subject to applicable law, unresolved disputes may be brought before courts of competent jurisdiction in Lahore, Pakistan.

14. Third-Party Links

The website may link to third-party websites or services. FreeConnect does not control their content, availability, privacy practices, or terms, and use of those third-party services is subject to their own policies.

15. Changes to These Terms

We may update these Terms to reflect changes in the website, Services, or legal requirements. The revised version will be posted on this page with an updated date. Changes to an already confirmed campaign will be governed by the written agreement for that campaign unless the parties agree otherwise.

16. General

  • If a provision of these Terms is unenforceable, the remaining provisions continue to apply.
  • Failure to enforce a provision once does not waive the right to enforce it later.
  • These Terms, our Privacy Policy, and any applicable written campaign agreement form the relevant agreement for the Services covered by them.

17. Contact

Questions about these Terms can be sent to:

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